Frequently Asked Questions
Everything you need to know about your SAU LEE experience.
What is the typical shipping timeframe for orders?
Standard orders are processed within 2-3 business days. Domestic shipping typically takes 5-7 business days, while international shipping can take 10-14 business days depending on the destination and customs processing.
How do I determine the right size for me?
We provide a comprehensive size guide on each product page. Our designs often follow contemporary sizing, but we recommend checking specific measurements for bust, waist, and hips to ensure the perfect fit.
What is your return and exchange policy?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 21 days of the delivery date. Please note that certain sale items may be marked as final sale and are ineligible for return.
Do I have to pay international duties and taxes?
For international orders, duties and taxes are calculated at checkout for most countries to ensure a seamless delivery. If they are not collected at checkout, the recipient is responsible for any local customs fees upon arrival.
How should I care for my SAU LEE garments?
To maintain the integrity of our signature fabrics and intricate details, we recommend dry cleaning for most of our dresses and evening wear. Please refer to the specific care label inside your garment for detailed instructions.
Can I modify or cancel my order after it has been placed?
Once an order is placed, it is sent immediately to our fulfillment center. We will do our best to accommodate changes if notified within 1 hour of purchase, but we cannot guarantee modifications once processing has begun.